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Privacy Policy

Last updated: March 25, 2026

Deep View ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our application and website.

The short version: Deep View processes audio locally on your device. We use cloud AI only for complex reasoning tasks, and that data is encrypted in transit and never stored after processing. We don't sell your data. Your sales playbooks, conversations, and closing techniques stay yours.

1. Information We Collect

Account Information

When you create an account, we collect your email address, name, and payment information (processed by our payment provider — we do not store credit card numbers).

Audio Data

Deep View captures audio from your microphone to provide real-time intelligence features. Audio is processed locally on your device for transcription and intent detection. Audio snippets may be sent to cloud AI providers for complex reasoning tasks — this data is encrypted in transit and is not stored after the response is generated.

Knowledge Vault Data

Documents you upload to the Knowledge Vault (pitch decks, product docs, case studies, etc.) are stored locally on your device and indexed for retrieval. Embedding vectors may be generated via cloud services, but the original documents are not uploaded to or stored on our servers.

Usage Data

We collect anonymized usage analytics such as feature usage frequency, session duration, and error logs to improve the Service. This data does not include conversation content or audio.

Cookies and Website Data

Our website uses essential cookies for site functionality and optional analytics cookies (with your consent) to understand site traffic. See our cookie banner for controls.

2. How We Use Your Information

  • To provide and maintain the Service, including real-time intelligence features
  • To process payments and manage subscriptions
  • To send transactional emails (account confirmation, billing, support)
  • To improve the Service through anonymized usage analytics
  • To respond to support requests and communicate about the Service

3. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

  • AI Processing Providers: Encrypted audio snippets are sent to AI providers (e.g., OpenAI, Anthropic) for complex reasoning. These providers process data under strict data processing agreements and do not retain your data.
  • Payment Processors: Your payment information is handled directly by our payment processor under PCI-DSS compliance.
  • Legal Requirements: We may disclose information if required by law, subpoena, or legal process.

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest for stored data, and regular security audits. Core audio processing occurs locally on your device to minimize data exposure.

5. Data Retention

Account data is retained for the duration of your subscription plus 30 days after cancellation. Audio data is processed in real-time and is not retained after the session ends. Usage analytics are retained in anonymized form for up to 24 months.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and associated data
  • Export your data in a portable format
  • Opt out of analytics tracking
  • Withdraw consent for optional data processing

To exercise these rights, contact us at privacy@deepview.ai.

7. Children's Privacy

Deep View is not intended for use by individuals under 18. We do not knowingly collect information from children.

8. International Data Transfers

If you are located outside the United States, your data may be transferred to and processed in the United States. We use appropriate safeguards to protect data during international transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last updated" date at the top reflects the most recent revision.

10. Contact Us

For privacy-related questions or requests, contact us at privacy@deepview.ai or through our Contact page.

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